Need to Contact Budget Propane Ontario? We're Here to Help

We value both our residential and commercial propane customers. That’s why, since we were first founded over 30 years ago, we have developed a world-class customer service strategy that’s constantly evolving with the needs of our customers.

We are proud of our commitment to service. Our team of propane experts work together to provide high-quality customer service and all-year-round care for our clients across Muskoka, Bracebridge, Halliburton and the Central Ontario region.

During the COVID-19 pandemic, however, we are making some changes to reduce face-to-face contact and help promote the government’s social distancing measures. These measures will ensure that both our employees and customers remain safe and healthy.

As part of this strategy, we are limiting the number of walk-in customers in our office and encouraging our customers to contact us through our highly-effective online and phone systems.

Thankfully, over the past few years we have created a world-class, multi-channel customer service solution - meaning we can continue delivering the superior customer experience that you have come to expect from Budget Propane Ontario.

Do you need to get in touch with our dedicated customer service team? Here’s how you can contact us.

General customer service queries

Phone our office: As a family-owned business we take the time to ensure each one of our customers’ calls is answered properly. Our team of propane experts are on hand to answer your questions, whether you are looking for a propane delivery, want some tips on opening your cottage this spring or have a propane safety question. Call us today on 1-888-405-7777.

Email us: If you would prefer to contact us via email, then we have a team of dedicated customer service representatives answering your questions. Email us at: service@budgetpropane.net for propane service, dispatch@budgetpropane.net for propane delivery or sales@budgetpropane.net for propane sales. 

Delivery and account questions

Request a delivery: To make your propane experience seamless, here at Budget Propane Ontario we offer a range of delivery options. We have everything from automatic delivery, timed delivery, will-call delivery and emergency delivery to help ensure you get propane when you need it. You can request a delivery on our online page or email us at dispatch@budgetpropane.net.

Access your account: As an existing customer, we make your life easier by giving you access to a user-friendly customer account. Once you login, you can seamlessly request a delivery, make a payment on your account and much more. 

Moving request: We understand that moving can be an incredibly complicated and stressful time. That’s why here at Budget Propane Ontario we have made it far easier to change your propane account. Whether you are looking to move in or move out of a home with propane services, simply fill out our online form to get the process started. 

Emergency contact information

Propane is one of the safest alternative energy sources on the market. Like any fuel source, however, your business or household should manage propane with care to ensure you are completely safe.

There are rare situations where a household or business may require emergency attention - and you need to know how to deal with these situations. That’s why we have created our emergency contact page, giving you information on potential propane emergencies and how you should respond.

If you are in an emergency situation, please call 911 as soon as it is safe to do so. 

If you are not in an immediate emergency situation, please call Budget Propane Ontario on 1-888-405-7777. Our team of 24/7 propane experts would be more than happy to answer any propane safety questions that you may have.

Are you looking for more information, or want any additional propane tips? Please feel free to contact us today. Our team of professionally-trained propane experts would love to help with any questions you may have.