Budget Propane Customer Reviews

Budget Employee Goes Above & Beyond

Posted on Nov 24, 2022 4:26:19 PM


We really appreciate S.J for taking the time to let us know when our employees are going above and beyond. We are very proud of our Budget employees. 


"Your employee Owen delivered a new propane tank on Saturday to our cottage property.  Owen went above and beyond ... unless this level of dedication is expected throughout your company in general! You have by now heard the story from Owen himself.  He decided not to drive down our driveway but to park up on the ring road and pull the old tank out and back up to his truck.   We have 1.55 acres and Owen's efforts were extended through that square footage as his exchange was kitty corner from one diagonal side of our property over to the other.   His drag was inch by inch.  It was an incredible feat and left alone he managed the task in hand.   He was polite and extremely professional in his approach when inside the cottage as he turned off the fireplace and explained the process.   Then again over three hours later - as he returned to the cottage to restart the fireplace and bid me farewell.   I sure hope he had a great Saturday night of fun to look forward to and a well deserved solid night's sleep. 

You have an exemplary employee on your watch."  



Topics: Testimonials, Homeowner Review

Another Happy Budget Propane Customer

Posted on Nov 11, 2022 11:14:16 AM

Thank you Vicki for taking the time to provide us your feedback on how we are doing. We really appreciate your support. All the best on your move into your new home. 

Vicki Marian Chuck_Facebook


Topics: Customer Service, Customer Testimonials

Total Propane Experience Has Been Phenomenal

Posted on Nov 3, 2022 4:16:53 PM


Budget Propane Review_VR_Oct 31


Thank You to V.R for taking the time to provide us your feedback on your experience with Budget Propane. 

"Right from meeting Tom to having Ray do the install the total propane experience has been phenomenal. Everyone I've dealt with has been wonderful and informative. I'm very happy so far." 


Topics: Customer Service, Testimonials

High praise for Budget Propane's Service & Remote Tank Monitoring

Posted on Jul 29, 2022 10:32:00 AM



Really appreciate this wonderful review from a Budget Propane customer.


"Dear James, I hope you realize your staff. each person I've talked to over the years has nothing but the highest praise for your kindness, accessibility, and administrative excellence. Having had my ears trained to detect falsehoods over 20 years as an Official Court Reporter at the Toronto Superior Court of Justice, I know they speak nothing but their genuine admiration, personal and professional, for you.

I am also a great fan as a paying customer! As Simon & Garfunkel sang, (paraphrased) you truly keep the customer satisfied and do your best to make our propane supply easily paid for, the latest Otodata is a stroke of genius. This winter, rather than galumphing through four feet of snow wearing over the knee boots, I shall wait for my Otodata to let both me and Budget know when I need a refill."

A very happy customer,

A. B.


Click here to learn how to become a Budget Propane customer, and click here to learn more about remote tank monitoring! We're ready to supply all your propane needs, residential, cottage, commercial and construction.


Topics: Customer Service

First Nations Band Leader Appreciates Budget's Island Propane Service

Posted on Mar 4, 2022 1:25:53 PM

Testimonials for Budget

Really appreciate hearing from C.H., a Budget Propane customer about our attention to customer service!


"Thank you for scheduling and having a small top up delivery to my tank last week.

Although I probably would have made it to April, I now have the comfort level to make it to the spring.

Please also thank the "new" delivery person assigned to our island as well. I know the other gentleman who serviced the island retired.

As a band member of and legal counsel to our First Nation I can confidently say our island residents who use your services deeply appreciate all the Budget does for us to get through the winter months."

~ C.H.


Topics: Customer Service, Testimonials

Assisting a Customer During a Midnight Power Outage

Posted on Feb 3, 2022 1:55:28 PM


Going the extra mile. So proud of our customer service representatives and how they handle customer calls, round the clock! Thank you L.G. for sharing that feedback!

"Last night, during the widespread power outage affecting Bracebridge and Gravenhurst, I called the emergency hotline for Budget propane as my generator shut off in the middle of the night and I thought my tanks were empty. Even though they had only recently been filled. Luckily the power came on within the hour, but the lady on the phone who got my call just after midnight on Jan 29/30 was so helpful to me. She waited on the phone and talked to me while I threw on proper clothes/boots/jacket and I went out to check my tank levels. After finding they were still half full, she kept on the line while I trudged to my generator and reset it. She was so fantastic and I knew that despite all this it wasn't even a "propane emergency". Please make sure that this info finds its way to a Manager or someone in charge of recognizing employees, as this person was a true port in the storm. I am very thankful."

~ L.G.


For more customer reviews click here

Budget Propane is a family owned and operated bulk propane supplier to residential homes and cottages as well as commercial businesses and construction sites throughout central Ontario. 

Topics: Customer Service, Testimonials

Customer Returns From Florida With No Worries About Propane

Posted on Jan 31, 2022 9:41:44 AM

Florida Testimonial

Thanks for taking the time to contact us with your great feedback! We're really proud of our drivers and entire team, who consistently deliver excellent service to Budget customers.

" I arrived back from Florida Jan 21st after 8PM and was pleasantly surprised but not unexpected to find both my Tanks filled . I just want to thank everyone for the level of service Budget Propane has provided me over the years , and in particular to the driver who is frontline and delivered my Propane." - D.B.

Topics: Customer Service

Outstanding Review From New Budget Customer

Posted on Jan 10, 2022 7:00:00 AM

Installation Testimonial


"As a new Client / Customer to Budget propane, I wanted to take this opportunity to share my recent experience with two of your exceptional members of the Budget Propane team, namely Mr. Tom Batstone (sales) and Mr. Mitch Inch (installation tech). Both gentlemen are extremely Professional and informative, they communicated clearly with respect to the sale agreement and installation process...... they have not only raised the bar but represent an ethical value that your competition Superior failed to do, and as such lost all of my confidence.

Having said that i would appreciate that both Tom and Mitch are recognized for the efforts and going above and beyond in the sales and service industry sector."


Topics: Customer Service

Customer appreciates outstanding customer service!

Posted on Dec 21, 2021 8:30:00 AM

Gate Testimonial


"I think the customer service at Budget Propane is outstanding from the day we signed up with you. Your teams flexibility with filling my tank, the niceness of the drivers to unlock the gate and then relock the gate when they leave.

Just outstanding and thank you to the whole team at Budget.

I appreciate the outstanding customer service you folks provide. I have recommended you to so many other cottagers that come to consider getting propane."


Topics: Customer Service

Budget Customer Says Thanks to Driver and Our Customer Service Staff

Posted on Dec 17, 2021 3:48:24 PM



"Late yesterday I put in a late call for a refill of our propane tank, there was a long power outage and with the heating and generator we were using fuel fast.

Though it was late in the day, and a Monday when I’m guessing the phones don’t stop ringing, my call to the service department was answered so promptly and so nicely I was delighted. Within minutes service checked with dispatch to see if a truck was headed our way, and with enough fuel to add to our tank. I was told they would aim to get the tank filled same day out at the latest next morning. I felt very reassured and confident in the follow through.

Later that evening around 5 we noticed a truck turning around by the cottage and low and behold it was your delivery truck. I gave your driver gentleman a thumbs up as he prepares to fill the ‘torpedo’ he smiled and before I knew the tank was filled and he was gone.

I’m sitting here warm and cosy appreciating how fortunate I am, and wanted to express my thanks to your excellent team."

R.S.N. & M.S.N


Topics: Customer Service

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