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Phone Numbers & Email Addresses

For all customer enquiries - deliveries, billing, sales, questions and emergencies call 1-888-405-7777 (24 hours a day, 7 days a week). 

You can also email us at the addresses below or reach us using our contact us form.
Customer Service (Billing & Account Inquiries):
Propane Service:
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Propane Sales:

We'd love to hear about your experience with our company. Please send your comments and feedback to us using 'Leave Feedback' icon above.

Important Safety Information For Customers

What To Do If You Suspect A Propane Leak
source: Propane Education & Research Council

Safety is always our number one priority! If you smell gas in your home, follow these steps.

NoFlame1NO FLAMES OR SPARKS! Immediately put out all smoking materials and other open flames. Do not operate lights, applicances, telephones or cell phones in the area. Flames or sparks from these sources can trigger an explosion or a fire.

LeaveLEAVE THE AREA IMMEDIATELY! Get everyone out of the building or area where you suspect gas is leaking.

ShutOFFSHUT OFF THE GAS. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve turn it right (clockwise).

ReportREPORT THE LEAK. From a neighbour's house or other nearby building away from the gas leak, call your propane retailer right away. If you can't reach your propane retailer, call 911 or your local fire department. 

DonotReturnDO NOT RETURN TO THE BUILDING OR AREA until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so.

GetCheckedGET YOUR SYSTEM CHECKED. Before you attempt to use any of your propane appliances, your propane retailer or qualified technician must check your entire system to ensure it is leak free.

Carbon Monoxide Safety

The best way for homeowners to reduce the risk of carbon monoxide poisoning is to have a qualified service technician check appliances and venting systems annually, preferably before the heating season begins. Chimneys, flues, and vents should be free of debris (leaves and animal nests) and snow and ice. Homeowners need to consider installing CO monitors on every level of the house. A gas oven or range-top burners should not be used to provide space heating, portable heaters are never to be used indoors (unless they are designed and approved for indoor use), and the use of a barbecue grill (propane or charcoal) indoors for cooking or heating is never acceptable.

Winter Safety Tips

  1. Maintain an adquate supply of propane in your tank. A severe winter storm can hinder additional propane deliveries.
  2. Stay in regular contact with us. Doing so gives us both enough time to arrange a refill long before you run out of propane.
  3. Get in touch with us immediately if you run out of propane. A propane provider or qualified service technician must check your system for leaks before turning the gas back on.
  4. Use energy wisely. Winter storms and the resulting inaccessible roads may make propane deliveries impossible for several days. Use energy conservatively by setting your programmable thermostat to as low as is comfortable — possibly a few degrees cooler at night and when nobody is home. Close off any rooms that don't need to be heated.
  5. Keep the path to your propane tank clear. A clear path helps the delivery drivers get to your tank easily, fill it quickly, and move on to the next customer.
  6. Allow your appliances to vent properly. If it is safe to do so, clear snow and ice away from outdoor vents, chimneys, and flues to prevent blocking any ventilation.
  7. Clear snow and ice from around your propane tank. This includes regulators, regulator vents, piping, tubing, and valves. Use a broom instead of a shovel to prevent damage to your propane system components.
  8. Never use a stove or bring your gas grill inside for space heating, even during a power outage. Only use appliances indoors that are designed and approved for that purpose. Never store, place, or use a propane cylinder indoors or in enclosed areas. Never use outdoor propane-powered appliances indoors or in enclosed areas. Without proper ventilation, deadly carbon monoxide (CO) fumes produced can build up.
  9. Operate portable generators with caution. Never use a portable generator (gasoline, diesel, or propane) indoors or in enclosed areas. Doing so can result in carbon monoxide (CO) poisoning or fatalities.

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