Budget Propane Customer Reviews

First Nations Band Leader Appreciates Budget's Island Propane Service

Posted on Mar 4, 2022 1:25:53 PM

Testimonials for Budget

Really appreciate hearing from C.H., a Budget Propane customer about our attention to customer service!

⭐⭐⭐⭐⭐

"Thank you for scheduling and having a small top up delivery to my tank last week.

Although I probably would have made it to April, I now have the comfort level to make it to the spring.

Please also thank the "new" delivery person assigned to our island as well. I know the other gentleman who serviced the island retired.

As a band member of and legal counsel to our First Nation I can confidently say our island residents who use your services deeply appreciate all the Budget does for us to get through the winter months."

~ C.H.

 

Topics: Customer Service, Testimonials

Assisting a Customer During a Midnight Power Outage

Posted on Feb 3, 2022 1:55:28 PM

Testimonial-1

Going the extra mile. So proud of our customer service representatives and how they handle customer calls, round the clock! Thank you L.G. for sharing that feedback!

"Last night, during the widespread power outage affecting Bracebridge and Gravenhurst, I called the emergency hotline for Budget propane as my generator shut off in the middle of the night and I thought my tanks were empty. Even though they had only recently been filled. Luckily the power came on within the hour, but the lady on the phone who got my call just after midnight on Jan 29/30 was so helpful to me. She waited on the phone and talked to me while I threw on proper clothes/boots/jacket and I went out to check my tank levels. After finding they were still half full, she kept on the line while I trudged to my generator and reset it. She was so fantastic and I knew that despite all this it wasn't even a "propane emergency". Please make sure that this info finds its way to a Manager or someone in charge of recognizing employees, as this person was a true port in the storm. I am very thankful."

~ L.G.

 

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Budget Propane is a family owned and operated bulk propane supplier to residential homes and cottages as well as commercial businesses and construction sites throughout central Ontario. 

Topics: Customer Service, Testimonials

Switch from Superior

Posted on Dec 10, 2021 9:41:07 AM

Superior Switch

OK...gotta say-we are longtime Superior Propane customers at our Torrance lakefront home. Blown away by your service, response, customer service and amazing personnel treatment!

From Ray the installer of our tanks today to you and the huge guy who fills the tanks, your Company rocks!

C&G

Topics: Customer Testimonials, Testimonials

10 Years of Perfect Propane Delivery

Posted on Aug 20, 2019 1:43:20 PM

I have been a customer for over 10 years and want to commend Budget Propane for the quality of service it provides. I have especially enjoyed the service provided by your dispatcher, Gary, whom I have never met!

As my property can sometimes have access challenges I work closely with Gary to ensure that access is available as propane levels get low. Gary has been terrific to work with. In the dead of a severely cold winter, I am comforted to know that my propane needs are in such good hands.

With thanks,

- N.G.

Topics: Customer Testimonials, Testimonials

Always a Pleasure to Get Customer Feedback!

Posted on May 31, 2019 1:44:00 PM

My wife and I are new customers to Budget Propane.

I want to let you know how impressed I am with the service I have received from members of your Company, Mark Leigh (Sales) and Dan Mungrain (Installation and Service).

My initial call to Budget this past winter was the result of a major pricing issue I had with my “former” propane supplier and Mark was able to contact me immediately and provide a vast amount of information to assist in getting some of my over payment returned ( I was being charged 95  cents a litre for fuel and had been for quite some time). The neglect of not watching my invoices closer solely rests on me but as I hadn’t been a big consumer of propane until the Fall of 2018 my bills were reasonable as we heated the house with oil.  Once the weather began to warm up and I was able to empty my “oversized” propane tank I contacted Mark directly and we had a great meeting to coordinate my switch to Budget. Mark is a true professional and provided me with all the answers to my many questions!

Yesterday, Dan arrived to my home with a new propane tank and began the removal of the old one.  Dan is an energetic and knowledgeable “tradesman” and went beyond my expectations on setting up the new tank.  Without boring you with the entire story of what my previous supplier failed to do or even suggest, Dan provided me with an option to move my propane tank from a visually unpleasant (actually a very stupid) location to one that enhances our custom home, shop and property.  During the time on the new installation, Dan was engaged with me in the explanation of many propane related questions I had as well as discussing many topics unrelated to his work. In my interaction with Dan, I know he is a dedicated employee that cares about HIS customers and employer!

I know how many times coworkers and subordinates never get acknowledged for their great work so it is my pleasure to share this with you. 

I will be sharing my experience and interactions with neighbours and friends in the event I can promote your Company.


C.S.

Topics: Customer Testimonials, Testimonials

Top Notch Customer Service!

Posted on Dec 12, 2018 4:31:15 PM

Hi There,

I purchased a cottage last fall and have set up an account with you this fall. I have to say from the initial call, the service technician and your front office and delivery staff the experience has been fantastic. Everyone has been very patient with explanations and very accommodating for a panicky cottage owner!

I would recommend your company to everyone.

Have a great day!

Too Chris

Topics: Customer Service, Testimonials

Budget Propane is On Top of Your Propane Supply

Posted on Jan 11, 2018 3:31:52 PM


I just want to send a thanks to whomever at Budget arranged for the immediate filling of our cottage propane tank over Christmas – we suddenly realized the tank was low, and with the very cold temperatures it was especially appreciated.

Best,

C.R.

Topics: Customer Testimonials, Testimonials

Professional and Approachable Service

Posted on Jan 5, 2018 1:17:25 PM


I just want to let you know what a pleasure it was to deal with each and everyone of you from reception, sales to installation. You responded quickly, to delivered what you said and when you said you would do it. Your price was competitive and you were very professional and approachable. Well done. I would highly recommend your company.

From R&L

Topics: Customer Service, Testimonials

Dan the Handy Man is an Asset to the Budget Propane Team

Posted on Nov 22, 2017 3:36:43 PM

Exceptional service by Dan - a great member of the Budget Propane teamHi there,

I just wanted to drop you a note about what an outstanding job Dan did Friday with our new tank install. He was very polite, friendly, knowledgeable and a real asset to your team. Dan really went above and beyond our expectations and it was a real pleasure having him work on our property.

Thanks again for the great experience!

Brian and Kayrene

Topics: Testimonials, Budget Propane in the Community, Home & Cottages

Customer Appreciates Budget Propane's Customer Oriented Approach

Posted on Jan 17, 2017 9:55:52 AM

We love receiving feedback from our customers. Two of our customers just contacted us with this lovely compliment.

"Thank you to the great team at Budget Propane for always going above and beyond to provide customer service. From Jason, our first point of contact with the company, and at every subsequent interaction we have found Budget to be totally customer oriented. It is great to do business with you!

From Paul and Lynn"

If you have any feedback for Budget Propane, please feel free to contact us. We would love to hear from you!

Topics: Budget Propane, Testimonials

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