Budget Propane Customer Reviews

What Separates Budget From Our Competitors - Service

Posted on Sep 12, 2019 12:26:30 PM

I just want to send a big thank you for your exceptional level of customer service. I sent out a request for a fill-up yesterday and the truck was here today.

It’s this level of service that separates you from the competition.

I’m a very satisfied customer!

Thanks again

- M.G.

Topics: Customer Service, Customer Testimonials

We Love Budget! Acton Island Cottage

Posted on Sep 11, 2019 9:24:21 AM

My husband and I have retired to our cottage on Acton Island and are now in the process of making it a four-season home...we LOVE BUDGET...!!!

- L.F.

Topics: Customer Testimonials, Cottage Propane Services

10 Years of Perfect Propane Delivery

Posted on Aug 20, 2019 1:43:20 PM

I have been a customer for over 10 years and want to commend Budget Propane for the quality of service it provides. I have especially enjoyed the service provided by your dispatcher, Gary, whom I have never met!

As my property can sometimes have access challenges I work closely with Gary to ensure that access is available as propane levels get low. Gary has been terrific to work with. In the dead of a severely cold winter, I am comforted to know that my propane needs are in such good hands.

With thanks,

- N.G.

Topics: Customer Testimonials, Testimonials

Years of Excellent Service

Posted on Aug 20, 2019 1:34:11 PM

We have high regard for you and for the company and the years we have been associated. Thank you the excellent service. Your staff is first class.

- D.D.

Topics: Customer Testimonials

Service is Second to None

Posted on Jul 16, 2019 12:24:11 PM

Michael and Thomas from Budget just finished installing our tank and lines. They did a great job! They explained everything clearly and they made a big effort to respect our property, especially our gardens. Bravo to both of you!

L.L.

Topics: Customer Testimonials, Installation, Switch to Propane

Best Technicians Around!

Posted on Jun 17, 2019 11:21:46 AM

I want to leave feedback on one of your technicians who came to our home yesterday to install an additional propane tank and to set up the connections for our conversion to a propane furnace. Ray was outstanding. We encountered a problem with the propane line that had been installed and he worked tirelessly to find a solution to make sure that we could be set up for the new furnace connection. He went above and beyond my expectations. The project took a lot longer to complete than was planned for and Ray worked through his lunch break to get the job completed.

I had heard that Budget had good employees and my experience to date has certainly demonstrated that. Many thanks to Ray for his persistence and dedication. It is appreciated.

Regards,

D.G.

Topics: Customer Testimonials, Switch to Propane

Always a Pleasure to Get Customer Feedback!

Posted on May 31, 2019 1:44:00 PM

My wife and I are new customers to Budget Propane.

I want to let you know how impressed I am with the service I have received from members of your Company, Mark Leigh (Sales) and Dan Mungrain (Installation and Service).

My initial call to Budget this past winter was the result of a major pricing issue I had with my “former” propane supplier and Mark was able to contact me immediately and provide a vast amount of information to assist in getting some of my over payment returned ( I was being charged 95  cents a litre for fuel and had been for quite some time). The neglect of not watching my invoices closer solely rests on me but as I hadn’t been a big consumer of propane until the Fall of 2018 my bills were reasonable as we heated the house with oil.  Once the weather began to warm up and I was able to empty my “oversized” propane tank I contacted Mark directly and we had a great meeting to coordinate my switch to Budget. Mark is a true professional and provided me with all the answers to my many questions!

Yesterday, Dan arrived to my home with a new propane tank and began the removal of the old one.  Dan is an energetic and knowledgeable “tradesman” and went beyond my expectations on setting up the new tank.  Without boring you with the entire story of what my previous supplier failed to do or even suggest, Dan provided me with an option to move my propane tank from a visually unpleasant (actually a very stupid) location to one that enhances our custom home, shop and property.  During the time on the new installation, Dan was engaged with me in the explanation of many propane related questions I had as well as discussing many topics unrelated to his work. In my interaction with Dan, I know he is a dedicated employee that cares about HIS customers and employer!

I know how many times coworkers and subordinates never get acknowledged for their great work so it is my pleasure to share this with you. 

I will be sharing my experience and interactions with neighbours and friends in the event I can promote your Company.


C.S.

Topics: Customer Testimonials, Testimonials

Genuine Customer Support

Posted on May 21, 2019 9:34:14 AM

Hi,

I called about my account and was wondering about my seasonal bill. One of your representatives (Nicole) helped me to find out about my year to year bill ...she was very friendly and helpful... it's just nice dealing with someone genuine..thank you.

T.S.

Topics: Customer Service, Customer Testimonials

Polite, Courteous and Caring Service

Posted on Apr 22, 2019 1:48:01 PM

I had the good fortune of speaking with Jo when I phoned to have my tanks filled. There was some urgency to have the tanks filled as Stevenson's plumbing was going to open the cottage when the ice went out on Gull Lake. Jo made some inquiries to see if Budget could step up the timing of the fill-up. It is a rarity these days for customers of any business to receive polite, courteous and caring service. I must say that Jo's telephone mannerism checked off all those boxes. 

Regards,

S.C. 

Topics: Customer Service, Customer Testimonials, Cottage Propane Services

Budget Propane - Best in the Business

Posted on Mar 6, 2019 9:17:21 AM

We contacted Budget's Sales Rep, Kyle, after having a very disappointing experience with another local propane supplier. He arrived at our home on time and explained everything very well answering all our questions. He made the necessary arrangements to install our tank and kept us informed. The installer, Colin, was great and had us all set up in a very short time even though it was a very cold day. The receptionist was very friendly and hearing we were new to the area gave me some "local" suggestions. This company offers VERY good customer service!

R.W.

Topics: Customer Service, Customer Testimonials, Homeowner Review

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