Budget Propane Customer Reviews

I just want to send a thanks to whomever at Budget arranged for the immediate filling of our cottage propane tank over Christmas – we suddenly realized the tank was low, and with the very cold temperatures it was especially appreciated.

Best,

C.R.

I just want to let you know what a pleasure it was to deal with each and everyone of you from reception, sales to installation. You responded quickly, to delivered what you said and when you said you would do it. Your price was competitive and you were very professional and approachable. Well done. I would highly recommend your company.

From R&L

Hi there,

I just wanted to drop you a note about what an outstanding job Dan did Friday with our new tank install. He was very polite, friendly, knowledgeable and a real asset to your team. Dan really went above and beyond our expectations and it was a real pleasure having him work on our property.

Thanks again for the great experience!

Brian and Kayrene

We love receiving feedback from our customers. Two of our customers just contacted us with this lovely compliment.

"Thank you to the great team at Budget Propane for always going above and beyond to provide customer service. From Jason, our first point of contact with the company, and at every subsequent interaction we have found Budget to be totally customer oriented. It is great to do business with you!

From Paul and Lynn"

If you have any feedback for Budget Propane, please feel free to contact us. We would love to hear from you!

Dear Mr. Saari and Mr. Callow

I am writing regarding your service technician Ray Zystra.  Today he came and removed a propane tank from one of your competitors and replaced it with one belonging to Budget.

We are more than pleased with Ray's service. He was polite, efficient and obviously knew exactly what he was doing. In the tank removal and replacement, He took special care not to harm our grass or the bushes that we planted to hide the old ugly white propane tank. In the house, he removed his outdoor footwear, was articulate about what her needed to do and made sure we understood safety procedures for our new tank. He also carried out an inspection to make sure the equipment ( 2 propane fireplaces) were in good order.

We were pleased to switch to Budget and service like that Ray delivered will keep us as Budget customers for a very long time.

Kindest Regards,

Anne & Bob Haugh

Download the whole testimonial (PDF)

Thanks for taking care of this for me.  The truck was there 10 minutes after we finished our conversation.  Now that’s efficiency!  The phone number that you have for Sarah is correct and the mailing address you have is also correct.  Sarah tells me that she has returned the paperwork a couple of times so is puzzled as to what has happened.  She assured me that she would be in touch with you to sort the issue out.  Hopefully that will happen and we will not find ourselves in a similar situation again.  It is my experience that Sarah will respond quickly to a text. No quite so quick on answering phone messages.

Thanks again for your timely help today.

Don Allison

I felt I should let you know how satisfied I am with budget's responsiveness. Both Dale and Mike Ruhl ( who is still in the yard) have been excellent in both there concern to detail and their quick action.

Please express my thanks to them as well as Don.

Aubrey Ford

Hello,

I've wanted to thank Budget for the excellent service and great staff I've encountered, but only found out who to write to recently. I'm a very happy Budget customer for many reasons, but the first is your wonderful staff. Last year I miscalculated my wood supply (or was outsmarted by a winter that never wanted to leave), and hung in, doling out the propane carefully, calling the 1-800 number regularly to check the litre price.   Everyone was very patient with me, answering my "crystal ball" questions as best they could! 

This year the wood I'd ordered got damaged by the long wet summer and it looked like it would be a propane winter, so I got on the phone to get the price locked in and it was done immediately. Then came your letter offering a bonus, and I wrestled with that one because I live way out here on a tertiary road/goat track and municipal ploughing is not predictable (although they do a great job), and didn't want to waste anyone's time by being inaccessible. After discussing it at length with Lisa at the 1-800 number, she assured me it would be no problem, so being a bargain-hunter by nature I went with it, and I thank you for your generosity.  I've worked in enough places to know that the person at the top sets the tone for the whole place, so good job! 

A. Borthwick