Budget Propane Customer Reviews

Customer appreciates outstanding customer service!

Posted on Dec 21, 2021 8:30:00 AM

Gate Testimonial


"I think the customer service at Budget Propane is outstanding from the day we signed up with you. Your teams flexibility with filling my tank, the niceness of the drivers to unlock the gate and then relock the gate when they leave.

Just outstanding and thank you to the whole team at Budget.

I appreciate the outstanding customer service you folks provide. I have recommended you to so many other cottagers that come to consider getting propane."


Topics: Customer Service

Budget Customer Says Thanks to Driver and Our Customer Service Staff

Posted on Dec 17, 2021 3:48:24 PM



"Late yesterday I put in a late call for a refill of our propane tank, there was a long power outage and with the heating and generator we were using fuel fast.

Though it was late in the day, and a Monday when I’m guessing the phones don’t stop ringing, my call to the service department was answered so promptly and so nicely I was delighted. Within minutes service checked with dispatch to see if a truck was headed our way, and with enough fuel to add to our tank. I was told they would aim to get the tank filled same day out at the latest next morning. I felt very reassured and confident in the follow through.

Later that evening around 5 we noticed a truck turning around by the cottage and low and behold it was your delivery truck. I gave your driver gentleman a thumbs up as he prepares to fill the ‘torpedo’ he smiled and before I knew the tank was filled and he was gone.

I’m sitting here warm and cosy appreciating how fortunate I am, and wanted to express my thanks to your excellent team."

R.S.N. & M.S.N


Topics: Customer Service

Tip-of-the-Hat to Excellent Customer Service

Posted on Dec 23, 2019 10:41:57 AM

Once again, it is time to say thank you for continued service of my propane needs.

It is always a treat to hear a pleasant voice on the phone whenever I call.

Recently I had a service call regarding a new generator inspection. I spoke to Dana when the date was set-up and Neil did the inspection on December 2nd. Both were friendly and competent.

Thanks and a tip-of-the-hat to an excellent example of how to conduct a service business.

Merry Christmas.

- M & S

Topics: Customer Service, Customer Testimonials

What Separates Budget From Our Competitors - Service

Posted on Sep 12, 2019 12:26:30 PM

I just want to send a big thank you for your exceptional level of customer service. I sent out a request for a fill-up yesterday and the truck was here today.

It’s this level of service that separates you from the competition.

I’m a very satisfied customer!

Thanks again

- M.G.

Topics: Customer Service, Customer Testimonials

Genuine Customer Support

Posted on May 21, 2019 9:34:14 AM


I called about my account and was wondering about my seasonal bill. One of your representatives (Nicole) helped me to find out about my year to year bill ...she was very friendly and helpful... it's just nice dealing with someone genuine..thank you.


Topics: Customer Service, Customer Testimonials

Polite, Courteous and Caring Service

Posted on Apr 22, 2019 1:48:01 PM

I had the good fortune of speaking with Jo when I phoned to have my tanks filled. There was some urgency to have the tanks filled as Stevenson's plumbing was going to open the cottage when the ice went out on Gull Lake. Jo made some inquiries to see if Budget could step up the timing of the fill-up. It is a rarity these days for customers of any business to receive polite, courteous and caring service. I must say that Jo's telephone mannerism checked off all those boxes. 



Topics: Customer Service, Customer Testimonials, Cottage Propane Services

Budget Propane - Best in the Business

Posted on Mar 6, 2019 9:17:21 AM

We contacted Budget's Sales Rep, Kyle, after having a very disappointing experience with another local propane supplier. He arrived at our home on time and explained everything very well answering all our questions. He made the necessary arrangements to install our tank and kept us informed. The installer, Colin, was great and had us all set up in a very short time even though it was a very cold day. The receptionist was very friendly and hearing we were new to the area gave me some "local" suggestions. This company offers VERY good customer service!


Topics: Customer Service, Customer Testimonials, Homeowner Review

Customer Service Stars

Posted on Feb 20, 2019 1:57:50 PM

Hi Meghan,

Thank you again. In our minds you are a "customer service" star at Budget Propane! We really appreciate how quickly you have solved this problem for us. 

Warmest regards,

R & J

Topics: Customer Service, Homeowner Review

We have the best customer service reps!

Posted on Jan 23, 2019 12:12:41 PM

I just spent some time on the phone with Harold. He is just another reason for having Budget as my propane supplier. His knowledge and integrity are very much appreciated. Kim was great on the phone as well.


Topics: Customer Service, Customer Testimonials

Reliable consistent service

Posted on Jan 3, 2019 9:13:04 AM

Thank you for your reliable service. Living alone,I would be in an untenable position without conscientious suppliers such as you.

Merry Christmas



Topics: Customer Service, Customer Testimonials

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