Budget Propane Customer Reviews

Hello,

I've wanted to thank Budget for the excellent service and great staff I've encountered, but only found out who to write to recently. I'm a very happy Budget customer for many reasons, but the first is your wonderful staff. Last year I miscalculated my wood supply (or was outsmarted by a winter that never wanted to leave), and hung in, doling out the propane carefully, calling the 1-800 number regularly to check the litre price.   Everyone was very patient with me, answering my "crystal ball" questions as best they could! 

This year the wood I'd ordered got damaged by the long wet summer and it looked like it would be a propane winter, so I got on the phone to get the price locked in and it was done immediately. Then came your letter offering a bonus, and I wrestled with that one because I live way out here on a tertiary road/goat track and municipal ploughing is not predictable (although they do a great job), and didn't want to waste anyone's time by being inaccessible. After discussing it at length with Lisa at the 1-800 number, she assured me it would be no problem, so being a bargain-hunter by nature I went with it, and I thank you for your generosity.  I've worked in enough places to know that the person at the top sets the tone for the whole place, so good job! 

A. Borthwick

James,

Susan and I wanted to say thank you for the fantastic service that we have received from Budget Propane. Quinton and Mike were very polite, courteous, professional and efficient. It is a pleasure to see that there are still trades people that are meticulous about their trade, know exactly what they are doing and work very well as a team. We are very pleased with all staff interactions that we have had and will continue to highly recommend Budget Propane.

Thank you again,

B. Wright

Good morning.

I just want to express my sincere appreciation and a big thank you to Ron who delivered propane this a.m. to our address just outside of Coldwater. It was a challenge for Ron to turn around that big truck and to get out of my"gently sloped" driveway with the added challenge of a tight turn. With the help of his shovel, sand, and a few buckets of ashes, he persevered and headed out - but he was in fine humour the entire time. THANK YOU!!! Ron is an employee you should be proud of.

Regards,

B. Moffatt

Sir:

Yesterday, July 9th, I was travelling South on Highway 169 around 7:30 am. I slowly caught up to one of your large tanker vehicles. (This truck was driving the speed limit.) The driver apparently thought I would like to pass and was kind enought to pull over somewhat onto the paved shoulder to indicate that he was aware of my presence and to facilitate my passing.

I thought this was very kind of him. I also thought you would like to know that his driving appeared very professional. Would you be so kind as to pass this on to that operator for me?

Yours truly,

P. Kelly

The repair to the water heater appears fine….thank you for your time taken to get this resolved so quickly. Again, a pleasure to deal with people that are so customer focused…..very much appreciate all the efforts of you and your team.

B. Gale 

Just wanted to say thank you for getting the tank in yesterday under difficult conditions! Please pass my thanks on to the 2 installers.

P. Eastwood

Best for propane. Unsurpassed service. Deliveries on time. Good-looking vehicles. Excellent phone and office staff. Thank you!

C. Stewart,
Haliburton

Inspection was great.. provided lots of information on how to keep the shop heated efficiently. On time and friendly. Thanks!

I. Mossman

Sherri & Ray,

Thanks for the tremendous service on New Years' Day when the furnace regulator froze. It was fast and efficient and the solution was simple avoiding us having to take time off work for a service call and we could get on with enjoying the last of the Holidays.

L. Lane,
Parry Sound.

I am a new customer with your company and would like to say that I couldn't have made a better choice judging by my experience thus far. Everyone that I have dealt with either personally or by phone has been exceptional at providing great service. I would like to especially thank Shawn and Mitch because not only were they very personable, but they took the time to explain the operations of a propane system so that I may have the knowledge to trouble shoot common if rare problems.

I look forward to a great relationship!

Regards,
K. Adamson