Budget Propane Customer Reviews

How We are Ensuring Customer and Employee Safety During COVID-19

Posted by James Callow on Mar 27, 2020 12:30:37 PM

As COVID-19 continues to spread around the world, citizens and businesses in Ontario (along with the rest of the world) have had to make significant changes to our day-to-day lives. 

Due to the ever-evolving nature of the virus, there will likely be even more changes and sacrifices that we have to make in the coming weeks. 

Since its first outbreak in Wuhan, China, in December last year, COVID-19 has become an unprecedented worldwide pandemic. Countries have closed their borders, suspended schools, introduced lockdowns on their citizens and much more.

Latest figures from the World Health Organization (WHO) as of March 26, 2020, show there are 462,684 confirmed cases around the globe.

A range of new measures have been introduced in Ontario over the past few days, and both businesses and citizens within the province have been advised to practice social distancing. That means introducing new routines to the way we live our life and conduct business, in a bid to limit the amount of people that we come into contact with.

However, these measures do not mean business has stopped. Budget Propane Ontario understands that our customers still need access to propane to fuel their homes and businesses.

As a result, we want to assure you that we are both committed to looking after the health and safety of our employees, as well as continuing our commitment to delivering propane energy to our customers.

How Budget Propane Ontario is responding to COVID-19:

As we navigate this global crisis together as a community, Budget Propane Ontario is introducing new measures that will help us to maintain a safe and healthy work environment for both you and our staff.

Here’s what we are doing to help ensure our customers have access to propane and stay healthy during the COVID-19 pandemic:

  • We have a team of dedicated office staff who are ready to take your calls and email requests. Not only that, but our dedicated delivery drivers and service technicians will continue to perform the necessary field work.

  • We advise that all future customer communication is done through our efficient online and phone systems to avoid face-to-face contact and promote social distancing measures. Customers are able to make delivery and service-related requests through our website, customer portal or by phone. 

  • The office and cylinder filling operations on site at Budget propane are closed to the public until further notice to ensure everyone's safety. Payments can be made on-line through your banking institution, credit card payments can be made via our customer web portal located on our website, or by calling into our office.
  • We have adopted a “no hand-shake policy” and to maintain a social distance of at least 6 ft from everyone throughout any propane delivery call, service call request or sales site visit.

  • We ask that you please notify our office directly prior to any service call that requires a technician to enter your home or business if someone at the property is sick, in poor health, in self-isolation, or for any reason has been exposed to the coronavirus. We will coordinate to reschedule the appointment appropriately.

  • We are also asking that everyone practice routine hand washing with soap and water for at least 20 seconds, use a tissue or sleeve for coughs and sneezes, and avoid touching your eyes, nose and mouth with unwashed hands.   

This is a stressful time for our entire community and the local citizens and businesses within it, but by ensuring we all implement some basic social distancing practices and hygiene best practices we can limit the spread of COVID-19 in Ontario. 

Here at Budget Propane Ontario, our goal is to continue providing reliable propane services and our usual high-level of customer service, while making sure we protect the health and safety of our employees and customers. 

If you want further information about the measures we are introducing to stop the spread of this virus, or have any concerns about your propane deliveries moving forward, please contact our team today. We would love to answer any questions you may have.



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